Warranty
Carrot Idea will always work hard to solve your problem, occasionally we might have to fall back on our warranty. We offer a one year limited warranty on all products sold.
Carrot Idea warrant our retail hardware products that are free of defects in materials and workmanship that result in failure during normal usage. This warranty extends to the original end-user purchaser from the time of retail purchase. The limited warranty does not cover misuse, unauthorized modifications, and external causes, such as acts of nature. This limited warranty is the sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Carrot Idea will not be liable for any indirect, incidental, or punitive damages arising from use of this product.

Product Return and Refund Policy
Carrot Idea guarantees that all of our products are of the highest quality and will be shipped in their best condition. However, if you are not satisfied with your purchase, we offer a 30-day exchange/refund policy to web and mail order customers only. You may return the item to Carrot Idea for an exchange or refund (minus shipping and handling charges) within 30 days. All returns and exchanges are subject to a return authorization from Carrot Idea. All returns must be accompanied by the original receipt and products must be in their original packaging. Returns are subject to a restocking fee, depending upon the condition of the goods and packaging materials upon their return. If the item is returned in "like new" condition, there is usually no restocking fee applied. You may ship returns/exchanges to Carrot Idea, via your preferred carrier, at your own expense. Shipping charges will be refunded if the return is due to an error on the part of Carrot Idea or due to a defect in the product. Carrot Idea cannot be responsible for packages lost in shipment. We recommend that you insure items when shipping. After a return has been received, it will take 2-4 weeks to process. Credit Card purchases will be refunded to your Credit Card. If you paid by Check, a refund Check will be mailed to you. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will apply for this exchange. To return a product, please send email to store@carrotidea.com for an RA number (Return Authorization). All Returns must have an RA number before they will be considered for return. No products will be accepted for exchange or return without authorization. An RA number does not guarantee final acceptance of the return. All exchanged/returned merchandise must be in original factory condition and should include all inserts. Do not tape or write anything on the item or the package. A restocking fee will be charged to cover replacement of damaged, altered, missing, written-on or taped-on products or cartons. We reserve the right to refuse any such returns. Package the item securely. Please write your RA number on the outside of the shipping box and on the receipt that you include in the package. Please note that all returns are subject to inspection before final return approval. Ship your parcel back to us shipping prepaid! We recommend that you use UPS Ground Service and insure the package. We cannot accept COD or freight-collect shipments.